FASIPE ESTHER OLAWUMI

Certified Product Manager | Quality Assurance & Customer Experience Specialist
Ibadan, NG.

About

Certified Product Manager with a strong foundation in quality assurance and customer experience, adept at driving product development from conception to launch. Proven ability to collaborate with cross-functional teams, define product requirements, and deliver compelling pitches to stakeholders. Eager to leverage a blend of technical understanding, strategic planning, and meticulous execution to contribute to innovative product growth and organizational success.

Work

Blockchain Innovation Hub
|

Product Manager

Summary

Led product development initiatives at Blockchain Innovation Hub, driving the creation of product requirements and strategic presentations to key stakeholders.

Highlights

Developed comprehensive Product Requirements Documents (PRDs) for new blockchain-based products, ensuring clear specifications and strategic alignment.

Collaborated cross-functionally with design and engineering teams to translate product requirements into detailed specifications, facilitating seamless development and delivery.

Presented regular product updates and strategic recommendations to senior management, influencing roadmap decisions and securing buy-in for key initiatives.

Prepared and delivered compelling product pitches to investors and senior management, effectively communicating value proposition and securing support for product vision.

E-cart Internet Service
|

Cashier

Summary

Managed daily financial transactions and reconciliation processes, ensuring accuracy and compliance while serving as a key liaison between company and external partners.

Highlights

Reconciled daily cash collections, ensuring 100% accuracy in financial transactions and reporting.

Managed cash collection and ensured timely remittance, contributing to efficient financial operations.

Maintained daily balance accuracy, minimizing discrepancies and upholding financial integrity.

Responded promptly to reconciliation team inquiries, resolving discrepancies and facilitating accurate financial closure.

Acted as a key liaison between riders and company management, improving communication and operational flow.

Utilized LPMT, CPMT, and HMT software for efficient cash management and reconciliation processes.

Quantum Consumer Product Nigeria Limited
|

Quality Control/Quality Assurance Officer

Macmillan, Ibadan, Nigeria

Summary

Oversaw quality control throughout the production cycle, ensuring products met established customer and company standards.

Highlights

Implemented quality control measures throughout the production cycle, ensuring adherence to required standards.

Established and maintained customer quality standards, aligning product output with client expectations.

Oversaw production and packaging processes, verifying proper execution and quality adherence for all products.

Conducted final product inspections, guaranteeing compliance with stringent company quality standards.

Ensured strict adherence to company rules and regulations, maintaining quality assurance protocols.

House of Cima Enterprise
|

Customer Service Representative

Summary

Provided comprehensive customer support, resolving concerns, processing transactions, and fostering positive client relationships.

Highlights

Resolved customer concerns efficiently, enhancing satisfaction and loyalty.

Advocated for customer needs and feedback to management, influencing service improvements.

Provided comprehensive information on products and services, empowering informed customer decisions.

Processed customer orders and returns accurately, ensuring smooth transaction flows.

Cultivated positive customer relationships, fostering trust and repeat business.

Kajola Primary Health Center
|

Laboratory Technician

Kajola, Oyo State, Nigeria

Summary

Performed laboratory tests, analyzed results, and maintained equipment to ensure accurate diagnostics and quality control.

Highlights

Conducted a variety of laboratory tests, ensuring accurate and timely diagnostic results.

Analyzed laboratory test results, contributing to precise diagnoses and patient care.

Maintained and calibrated laboratory equipment, ensuring optimal performance and reliability.

Accurately recorded and reported test results, maintaining meticulous documentation.

Implemented and monitored quality control procedures, upholding laboratory standards and accuracy.

National Youth Service Corps (NYSC), Niger State Veterinary Hospital Minna
|

Laboratory Scientist/Data Entry Clerk

Minna, Niger state, Nigeria

Summary

Managed and maintained critical data, ensuring accuracy and efficient information flow through systematic entry and verification processes.

Highlights

Utilized computer systems to update and maintain critical information, ensuring data integrity.

Efficiently transferred paper-based information to digital files, improving accessibility and record-keeping.

Sorted and meticulously checked data for inconsistencies, enhancing data accuracy and reliability.

Consolidated and processed diverse datasets as instructed, supporting various analytical needs.

Ensured effective organization and presentation of data, facilitating clear reporting.

Ojo Primary HealthCare Center
|

Assistant Laboratory Technician

Lagos State, Nigeria

Summary

Supported laboratory operations, assisting with tests, equipment maintenance, and data management to ensure efficient diagnostic processes.

Highlights

Assisted in conducting laboratory tests, supporting diagnostic processes and ensuring accurate results.

Aided in the analysis and interpretation of laboratory results, contributing to precise medical insights.

Supported the maintenance and calibration of laboratory equipment, ensuring optimal functionality and reliability.

Contributed to accurate recording and reporting of laboratory findings, maintaining meticulous documentation.

Assisted in implementing quality control measures to ensure test reliability and adherence to standards.

Volunteer

The Toyosi Foundation
|

Health Care Assistant

Summary

Provided essential healthcare support, assisting with patient care and community health initiatives.

Highlights

Assisted healthcare professionals in delivering primary care services to community members.

Supported health awareness campaigns, educating individuals on preventive health practices.

Managed patient registration and administrative tasks, ensuring smooth clinic operations.

Ajila Free Health Care Foundation
|

Health Care Assistant

Summary

Contributed to community health initiatives by providing direct assistance and support in healthcare settings.

Highlights

Supported medical staff in providing care during free health outreach programs.

Assisted with patient intake and record-keeping, ensuring efficient service delivery.

Participated in community health education, promoting wellness and preventative measures.

Olaniyi Health Care Foundation
|

Laboratory Technician

Summary

Provided laboratory support for health initiatives, performing tests and maintaining equipment.

Highlights

Conducted basic laboratory tests to support community health screenings.

Assisted in the maintenance and calibration of laboratory equipment, ensuring accuracy.

Managed samples and recorded results, contributing to public health data collection.

Independent National Electoral Commission (INEC)
|

Presiding Officer

Summary

Oversaw electoral processes during the General Election 2019, ensuring fair and orderly voting.

Highlights

Managed polling unit operations, ensuring adherence to electoral guidelines and procedures.

Supervised voting processes and ballot counting, maintaining transparency and integrity.

Trained and directed polling staff, ensuring efficient and compliant election activities.

National Youth Service Corps (NYSC)
|

Drug Free and Quality Control General Secretary

Niger state, Nigeria

Summary

Served as General Secretary for drug free and quality control initiatives within NYSC, promoting health and safety standards.

Highlights

Organized and led awareness campaigns on drug abuse prevention and quality control standards.

Coordinated activities with the National Agency for Food and Drug Administration and Control (NAFDAC).

Managed administrative tasks and communications for the committee, ensuring smooth operations.

Federation of Igboho Student Union
|

Financial Secretary

Igboho, Oyo State, Nigeria

Summary

Managed financial records and transactions for the student union, ensuring transparency and accountability.

Highlights

Maintained accurate financial records, including income and expenditure statements.

Processed financial transactions and managed funds according to union policies.

Prepared financial reports for executive meetings, ensuring transparency and accountability.

Education

NITDA, 3MTT (Ibadan)
Ibadan, Nigeria

Certified Product Manager

Product Management

Pearson Institute
Minna, Nigeria

Certificate

HSE Certified Practitioner

Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria

B-Tech

SCIENCE LABORATORY TECHNOLOGY (Microbiology Option)

Oore-Oluwa Baptist Academy
Igboho, Oyo State, Nigeria

Senior Secondary School Certificate

General Studies

Ireti-Ogo Nursery and Primary School
Igboho, Oyo State, Nigeria

First School Leaving Certificate

General Studies

Publications

The use of Laboratory technology in the Study of Cultural Heritage (A case study of Lautech Health Center)

Summary

Explored the application of laboratory technology in analyzing cultural heritage artifacts and practices, with a specific focus on Lautech Health Center.

The effect of living in a city on the Microbial Culture in Human Breath

Summary

Investigated the impact of urban living environments on the microbial composition found in human breath.

Languages

English

Certificates

Customer Service and Relationship Management (CSRM)
Human Resources Management (HRM)

Skills

Product Management

Product Requirements Documents (PRD), Cross-functional Collaboration, Stakeholder Management, Investor Pitching, Product Strategy, Product Development Lifecycle.

Quality Assurance & Control

Quality Control Measures, Production Oversight, Customer Standards, Company Standards, Compliance, HSE Certified Practitioner.

Customer Service & Experience

Customer Relationship Management (CSRM), Customer Concern Resolution, Client Advocacy, Product Information, Order Processing, Customer Loyalty.

Laboratory & Data Management

Laboratory Tests, Results Analysis, Equipment Maintenance, Data Entry, Data Reconciliation, Data Accuracy, Quality Control in Lab.

Project Management & Organization

Planning, Prioritizing, Scheduling, Organizational Skills, Initiative Launch, Process Optimization.

Software & Tools

Microsoft Office Suite (MS Excel, Word, PowerPoint), LPMT, CPMT, HMT, Digital Literacy.

Communication & Interpersonal Skills

Excellent Communication, Writing Skills, Interpersonal Skills, Team Player, Presentation Skills, Stakeholder Communication.

Analytical & Problem Solving

Analytical Skills, Problem-Identification, Problem-Solving, Strategic Thinking, Attention to Detail.

Professional Development

Managerial Skills, Self-control, Discretion, Confidentiality, Independent Work, Leadership (Inferred).

Interests

General Interests

Interest in new things, Meeting people, Reading, Travelling, Researching, Surfing Internet.

References

Dr I. C. Oladipo

Head of department Science Laboratory Technology, Ladoke Akintola University of Technology, Ogbomoso, Oyo state, icoladipo@lautech.edu.ng, +2348032183477

Chidawa Josiah Nyayisa

Legal Practitioner, Niger State College of Education PMB 39, Minna, chidawa@gmail.com, +2348020938264

Prof. Oluwatosin AROJOJOYE

Department of Chemical Sciences, Lead City University, Ibadan, tosyne568@gmail.com, +2348055455321

Projects

NutriCare

Summary

An app designed to provide meal plan suggestions for elderly users and individuals with chronic illness to improve their overall well-being and their nutritional intake.